> For the complete documentation index, see [llms.txt](https://wallee.gitbook.io/documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://wallee.gitbook.io/documentation/activate-your-account/reconciliation-accounting/wallee-accounting-capabilities/dunning.md).

# Dunning

## 🧾 Dunning Feature – Overview & Capabilities

The **Dunning feature** in the Wallet platform enables merchants to manage unpaid invoices that are **not processed by a factoring provider**. This means that merchants retain ownership of the claim and manage the reminder process themselves.

### 📌 What Is Dunning?

**Dunning** refers to the process of **sending reminders** to customers for unpaid invoices. This can include:

* Friendly payment reminders
* Interest-bearing late notices
* Legally compliant final demands

With the Dunning feature, you can automate and customize this process, ensuring:

* Consistent communication with your customers
* Clear escalation rules
* Better control over your receivables

### 💡 Key Capabilities

| Capability                   | Description                                                                                                                                                                   |
| ---------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| 🧩 **Flow-based logic**      | Define multi-stage dunning flows with custom durations, fees, and rules                                                                                                       |
| 🌍 **Multi-region setup**    | Create different flows for currencies, countries, or use cases                                                                                                                |
| 🏦 **No factoring required** | Keep the receivable in your own name – dunning is handled directly. Alternatively we offer several processors that provide factoring where the dunning is taken care oft hem. |
| 🔄 **Automation**            | Flows are automatically triggered based on invoice due dates. You can define per flow level how the reminder should be sent.                                                  |
| 💬 **Custom messaging**      | Define specific wording per dunning level and language. You can define specific document titles, messages per Dunning Level.                                                  |
| 💸 **Interest and fees**     | Add interest rates and fixed dunning fees per flow level                                                                                                                      |

### Related guides

* [Payment deadline and overdue period](/documentation/activate-your-account/reconciliation-accounting/wallee-accounting-capabilities/dunning/payment-deadline-and-overdue-period.md)
* [Set reminder fees](/documentation/activate-your-account/reconciliation-accounting/wallee-accounting-capabilities/dunning/reminder-fees.md)