> For the complete documentation index, see [llms.txt](https://wallee.gitbook.io/documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://wallee.gitbook.io/documentation/faq/pos-troubleshooting-and-handling/error-messages/initiation-failed-meaning-and-resolution.md).

# Initiation Failed – Meaning & Resolution

When your terminal shows “Initiation failed”, it means one of the acquirers hasn’t activated the terminal yet. This is not an error on your side.

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### What Does It Mean?

* The terminal setup was completed, but the acquirer has not finalized activation.
* This is common shortly after setup and usually resolves on its own.

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### Solution Steps

1. Wait 1–2 business days.

   Most activations are completed within this time.
2. Check the terminal again.
   * Go to Space → Terminals.
   * Select the terminal in question.
   * Scroll to the bottom of the page and find the Acquirers section.
   * Click the Refresh button next to it to update the activation status.
3. Still seeing the message?
   * Contact your acquirer directly.\
     -Provide the terminal’s TID (Terminal ID).\
     -Ask them to activate it manually.

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### After Activation

* Once the acquirer activates it, the terminal will work as expected.
* The “Initiation failed” message will no longer appear.

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