> For the complete documentation index, see [llms.txt](https://wallee.gitbook.io/documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://wallee.gitbook.io/documentation/faq/pos-troubleshooting-and-handling/error-messages/what-should-i-do-if-my-terminal-shows-signs-of-tampering-or-is-damaged.md).

# What should I do if my terminal shows signs of tampering or is damaged?

**If your device displays a tampered screen** or **if your terminal is defective or physically damaged**, it needs to be replaced.

In both cases, please fill out the **return form** at the following link to initiate the replacement process:\
[Return form](https://www.cognitoforms.com/Wallee/R%C3%BCckgabeFormular)