> For the complete documentation index, see [llms.txt](https://wallee.gitbook.io/documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://wallee.gitbook.io/documentation/payments/integrations/plugins/built-by-wallee/opencart/faq/confirmation-mail-gets-sent-before-order-is-authorized.md).

# Confirmation Mail gets sent before order is authorized

### Issue

OpenCart sends the order confirmation mail once the order has been created, but before the authorization has taken place. Customers therefore receive a confirmation before the payment was actually taken.

### Why this happens

OpenCart sends the order confirmation email whenever an order changes its order state. This is standard OpenCart behaviour and cannot be changed.

### Solution

To prevent order confirmations before authorization, set the **processing status** in the plugin configuration to **none** (or *keine*, depending on your language):

![](https://231749824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FzFihtba0Cos9hcTFUfuK%2Fuploads%2Fgit-blob-b7f4dd5510e411174c9897288857e8064c07d7fe%2FBildschirmfoto%202025-05-23%20um%2014.37.16.png?alt=media)

The order status is then only set once the payment is authorized — that is, once the customer has entered their payment information.

{% hint style="info" %}
To suppress OpenCart emails for {inject-platform-name} orders entirely, activate the OpenCart modification **prevent confirmation mails**. {inject-platform-name} can then be configured to send the order confirmations instead.
{% endhint %}

### Related topics

* [Transaction States](/documentation/payments/overview/transaction-states.md) — what "authorized" means and which states follow it.